Extended Warranty Policy


Wolph Limited Warranty Policy

At Wolph, we take pride in the quality and durability of our products. Our Limited Warranty Policy or Extended Warranty Policy is crafted to protect & ensure your satisfaction and provide safeguard on the durability of items purchased with us. This warranty specifically covers essential functional components of our products, ensuring their performance and reliability over time.

Coverage and Replacement

For qualifying Wolph products, we offer a replacement within 12 months of purchase. This replacement is contingent upon approval by a Wolph Support Representative as part of our Limited Replacement Warranty, unless explicitly stated otherwise on the product page. This policy is designed to address Functional Defects or issues that may arise within the specified timeframe.

Functional Components & Defects

For the sake of this Policy, functional components refer to components of a device, necessary for it's normal use.

Whereas, a functional defect, is any non-wear/tear or user induced damage that prevents the normal use of a product.

Example: A smartwatch with a broken strap buckle, will make it impossible for a user to secure the device on the wrist. Therefore, affects normal use/function.

For this to qualify a product under warranty, it must be found to be the result of manufacturer or factory defect and not the result of mis-use, normal wear/tear or lack of proper maintenance.

Components Covered by Warranty:

  • Water Bottles: Breach to sealing mechanisms and primary liquid containment area.

  • Bags (Backpacks, Duffels, Purses, Wallets): Zipper malfunctions, broken straps, broken handles, stitching failures, and lining tears that affect usability/functionality (excluding normal wear and tear).

  • Watches & Wearables: Broken watch straps, buckles, dial functionality, and core electronic functionality (e.g., GPS, display).

  • Electronics (General): Power buttons, charging ports, screen functionality, speaker/microphone function, and battery charging capability. This includes items like power banks, headphones, and flashlights.

  • Footwear: Detached soles, broken stitching, and detached lace eyelets.

  • Helmets: Structural integrity failures (e.g., shell cracks not due to impact, strap/buckle failures).

  • Cycling Saddles: Structural integrity failures, rail breakages, and cover detachment affecting usability.

  • Cycling Glasses: Frame breakage not due to impact, lens detachment, and hinge malfunctions.

  • Outdoor & Sports Gear (Camping, Survival, Recreation, Fitness): Broken clips, strap failures, weather-sealing features, functional failures of integrated lights or tools, and functional failures of moving parts (e.g., AB rollers, push-up bar mechanisms, fitness trackers).

  • Toys & Children's Items: Functional failures of electronic components, moving parts, or structural elements that prevent intended use.

For a product to qualify under this warranty, the defect must be found to be the result of a manufacturer or factory defect, not from misuse, normal wear and tear, or lack of proper maintenance.

Should a covered functional defect arise, we will, at our discretion, replace the product with a comparable item, or provide a store credit for the original purchase price.


Exceptions

This warranty does not cover issues resulting from:

  • Normal wear and tear: This includes fading, abrasion, minor scuffs, or general degradation that naturally occurs over time with use.

  • Accidental damage: Such as rips, tears, cuts, or burns caused by accidents, sharp objects, or improper handling.

  • Misuse or abuse: Damage resulting from improper handling, excessive force, overloading, or using the product for purposes other than its intended design.

  • Improper care or cleaning: Damage caused by improper cleaning methods, harsh chemicals, or failure to follow care instructions.

  • Cosmetic damage: Including scratches, dents, or discolouration that do not affect the functionality of the product.

  • Modifications or alterations: Any changes made to the product by the customer or a third party.

  • Loss or theft of the product.

2. Lack of Order ID: A valid Order ID is essential for processing warranty claims.
3. Insufficient Manufacturer-Originated Defect Evidence: Claims of manufacturer-originated damage require credible evidence and approval through our assessment process.

Warranty Claim Process

To initiate a warranty claim, kindly contact our Wolph Support Team, providing your Order ID and comprehensive details of the issue(Including Photos/Videos). Our representatives will guide you through the process and assess the product's eligibility for replacement under the Limited Warranty Policy.

Additional Information

This limited warranty aims to protect against functional defects in Wolph products. Normal wear and tear, cosmetic imperfections, or damage due to misuse or neglect are not covered.

Conclusion

At Wolph, our commitment is to provide exceptional products and reliable service. The Limited Replacement Warranty underscores our dedication to ensuring the functionality and quality of our offerings.

For further inquiries or to commence a warranty claim process, please reach out to our support team.